Customer Service Representative/Project Manager
We are looking for a Customer Service Representative to be a part of the Makelab team! As a Customer Service Representative, you are tasked with communicating with customers via several channels, answering customer questions, troubleshooting, following up with customers to ask for feedback, and keeping track of all necessary documentation relating to customer interaction. You are to ensure retention of profitable customers by providing value to them. This is done by listening to customers, being empathetic towards their projects and problems, and being efficient in providing worthy solutions. You strive towards acquiring new customers and retaining existing ones.
We are a small team that loves what we do. We are with our clients every step of the way, offering guidance and input that proves to be invaluable to their final prints. Our business is built on great customer service and we intend to keep it that way. We are communicative, effective, and detail oriented. We are looking for a team member who will help keep our sales and services tight as we scale Makelab over the next few years.
As a Customer Service Representative, you will be responsible for:
Actively listen and analyze customer needs to find the best solutions
Provide invaluable service and solutions to customers and their projects
Communicate with customers via several channels
Negotiate with customers for complex and bulk order pricing
Build and maintain strong, long-lasting relationships with customers
Overcome sales obstacles smoothly through creative and adaptive approaches
Provide a consistent and smooth customer experience
Manage multiple timelines for multiple projects and customers
Navigate customer relationships from various industries
Manage relationships with vendors and freelancers
Control and ensure the quality of deliverables
Work directly with Production Manager to ensure project success
Good track record in closing sales
We are looking for a real team player who has:
Experience with 3D printing
Strong understanding of the sales process and customer relationship management
Strong ability to multi-task
Strong management skills
Strong ability to adapt to an industry that is evolving rapidly
Effective problem-solving skills
Strong networking and social skills
Excellent organizational skills, both digitally and physically
Very strong attention to detail
Excellent work ethic and time management
Ability to work independently
Strong negotiation skills
Ability to learn quickly
Excellent written and verbal communication skills
Experience in the technology sector
Creative background and experience
Access to machinery and equipment for personal projects
All you can drink coffee and tea
Great and thriving company culture
Please respond to this posting and include details about relevant experience and your resume.
freelance digital 3d modeler (per project basis)
We do quite a bit of digital 3D modeling and have gained a lot of traction with the advertising/branding/entertainment industry that requires sparkly, professionally finished appearance models that often come from 1 front-view 2D image.
We go through a process of creative collaboration with clients. When trying to replicate a 2D image, there is a lot of creative decision making when bringing it into 3D. We typically have various rounds of creative approvals before a project is considered complete.
Our digital 3D modelers use Maya, C4D, 3DSMax, Blender, ZBrush, etc. We work in full color most of the time.
Our digital 3D modelers need to know the following:
Export a texture map successfully with an OBJ file
Build models that are actually printable (no 0.5mm thick surfaces,
Have extensively worked with CJP
Can easily troubleshoot
Can manipulate models to remain light in physical weight while still achieving aesthetics
Have knowledge of Netfabb
Has knowledge of building fixtures (if we give you dimensions, can you implement)
A strong visual and aesthetic sense
Will push the boundaries of these programs to deliver great results.
Understanding of why drainage holes are important for 3D Printing
Understand why hollow models are better than solid models
Can export w/o inverted triangles
Does NOT use Rhino as a means for modeling (those polygons are ALWAYS messed up beyond repair)
We are looking for a team of freelancer modelers to help us as projects come our way.
We are looking for experienced modelers. Please make sure to outline your experience or any relevant projects. Please send over any portfolio work of both 3D models and printed models.
3D PRINTING INTERN
Makelab is looking for a part time intern to join our team during the fall/winter semester, spring semester, or summer break! Our team is small, but a kick-ass group of people looking for an intern to assist in the production process! We have an energetic, collaborative work atmosphere where the coffee is always brewing, Milo (our shop pup) is just hangin' out, and we are chin-deep in everything 3D printing.
In this position, you should expect to learn all aspects of 3D printing and will leave this position with invaluable skills of how a startup works and specific industry knowledge about 3D printing.
Day to Day Responsibilities:
-Sending print jobs to printers
-Perfecting that 1st layer
-Light sanding of prints as needed
-Getting models ready for shipment
-Basic knowledge about FDM & SLA printers
-Have 3D printed something before
-Experience with Makergear M2 machines
-Experience with BuildTak build plates
-Specific RP lab experience
This internship runs from August-December, January-May, or May-August.
Please send a resume and short cover letter explaining your interest and past experience with 3D printing.